Shankar Balasubramanian JIM 2009

by Venkatesh Shankar and Sridhar Balasubramanian

This article was published in the Journal of Interactive Marketing, 23 (2009), 118-129.

Mobile marketing refers to the two- or multi-way communication and promotion of an offer between a firm and its customers using a mobile medium, device, or technology.  We present the conceptual underpinnings of mobile marketing and a synthesis of the relevant literature. We identify and discuss four key issues: drivers of mobile device/service adoption, the influence of mobile marketing on customer decision-making, formulation of a mobile marketing strategy, and mobile marketing in the global context.  We outline research directions related to these issues and conclude by delineating the managerial implications of mobile marketing insights.